FAQ

Account

Do I need to create an account to shop on Ruby Art’s website?
Yes. To complete your purchase, you must log in with your account. If you don’t have one, you can easily register with your mobile number and personal details.

Can I edit my account information?
Yes. You can log in anytime and update your personal information in the Account Details section.

What if I requested a password reset but didn’t receive the Whatsapp message?
You must log in using the mobile number you registered with. If you no longer have access to that number, please create a new account.

Can I see my previous orders?
Yes. Simply log into your account and check the Orders section to view your order history.

Orders & Tracking

How can I check the status of my order?
Log in to your account and go to the Orders section to view the status of your order.

Do I need to call Ruby Art after placing an order?
No. Once your order is confirmed, you will receive updates via SMS or email. If needed, our sales team will contact you directly.

Can I cancel or modify my order?
You can edit or remove items from your cart before completing the payment. After final confirmation and payment, any changes require contacting our support team.

Can I place an order outside the website?
Yes. In addition to online shopping, you can visit our Dubai branch, place orders via WhatsApp, Instagram, or by phone.

What are your customer support hours?
Our support team is available from 9:30 AM to 5:30 PM (business days).
📞 Phone: +971-52-257-7005

Is there a limit on how many products I can buy?
No. As long as the item is in stock, there is no purchase limit.

Payment

Are the product prices on the website up to date?
Yes. Prices are updated daily to match current market rates.

How can I pay for my order?
Currently, payments can be made online via secure payment gateways using bank cards.

Is online payment safe?
Yes. Our payment system is designed to be secure. Please ensure:

The website URL starts with https.

Use the on-screen virtual keyboard when entering your card details for extra security.

What if my payment fails but the money is deducted from my account?
Sometimes banking network issues cause delays. Usually, the amount is automatically refunded within 72 hours. If not, please contact your bank.

Delivery

How long will it take to receive my order?
Orders in Dubai are usually delivered the same day or within 24–48 hours.

What delivery methods are available?
Currently, delivery is available within Dubai via courier service.

Can I choose a specific delivery time?
Yes. With prior coordination, you can request a preferred time slot for delivery.

How is the delivery fee calculated?
Delivery charges within Dubai will be confirmed at checkout.

Do you offer gift packaging?
Yes. All products come in premium Ruby Art packaging.

Can I send an order directly to someone else?
Yes. Simply provide the recipient’s details and address during checkout.

Warranty & After-Sales Service

What if the product I receive is damaged or defective?
Please contact our support team for assistance.
📞 Phone: +971-52-257-7005

When will I get my refund if I return a product?
After the returned item is inspected and approved by our after-sales team, the refund will be processed within 48 working hours.

How can I be sure a bracelet or ring will fit?
A size guide is available on our website to help you choose the right fit.